Exchange of Goods

Home Helpful info Exchange of Goods

1. Happyhempy offers customer the possibility to exchange goods within 14 days of the date order received.

2. These goods can be exchanged by mutual agreement with Happyhempy and after receiving the merchandise including a completed Form for the Exchange of goods.
3. The goods must include all lables and must be in their original, unused and undemaged condition. Garments must not have been washed. Otherwise, the exchange will not be possible.
4. The exchange of goods applies to the color or size of the product.
5. Exchanging the goods does not apply to goods made to the customer’s specific requests.
6. Exchanged goods must be sent in a registered parcel. The package must be sufficiently secured to protect them from any damage and insured up to the current value of the goods, because Happyhempy is not responsible for any loss or damage during the transport.
7. The goods sent via ‘‘cash on delivery‘‘, will not be accepted.
8. Return shipping expenses are to be paid by the consumer. Happyhempy will pay shipping expenses for outgoing exchanged goods.

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