General Terms & Conditions

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These Terms and Conditions govern the relationship between buyer and seller in the sale of goods through an online store www.happyhempy.com, the operator of which is:

 

Company name: Happy Hempy

Based: Gieltjesdorp 23, Kockengen 3628EK, Netherlands

KvK: 66317673

BTW: NL856492358B01

The Happy Hempy is registered in the Dutch Chamber of Commerce under number 66317673.

Phone: 0031 644 257 020

Email: info@happyhempy.com

 

General Terms & Conditions of the online shop ( e-shop )

www.happyhempy.com

 

Definitions


1. The operator of the e-shop www.happyhempy.com is the company Happy Hempy based at Gieltjesdorp 23, Kockengen 3628EK, Netherlands.

2. The seller is the company Happy Hempy based at Gieltjesdorp 23, Kockengen 3628EK, Netherlands.

3. The suppliers of goods and services offered in the e-shop www.happyhempy.com is the company Happy Hempy based at Gieltjesdorp 23, Kockengen 3628EK, Netherlands.

4. The purchaser is every visitor of the e-shop, placing an order through the e-shop. 

5. The goods and services are all published on the website of the e-shop.

6. The ordering process goes as follows: selection of the goods and services, filling in of the order form and confirmation of the order on the e-shop.

7. The purchaser must fully agree to electronic communication through the e-shop, e-mail communication and telephone communication.


Price

 

1. All prices listed on the webside are including VAT.

2. The seller is bound by the price listed on the website at the moment of the purchase.

3. The price of the goods does not include shipping costs.

4. The seller can provide the buyer with the discount for regular customer or special discount.


Order

 

1. The ordering process goes as follows: selection of the goods and services, filling in of the order form and confirmation of the order on the e-shop.
2. For the correct processing of the order, it is necessary to fill in the required information and choose your shipping options and payment method for the goods or services ordered.
3. The buyer agrees with the price of the ordered goods and services and the order then becomes then official for the customer.
4. The confirmation of the order by the seller marks the beginning of the purchase agreement, which can be changed, canceled or complemented only by mutual agreement between purchaser and seller, unless the law or regulations indicate otherwise.
5. After placing an order on the e-shop, a confirmation email is automatically sent to the purchaser. 
6. By placing an order, the buyer is bound to pay the purchase price of the goods ordered.
7. You can also order without registration.


Payment Terms


Our e-shop allows for the following payment methods:

 

a) Payment by bank transfer in advance. The goods will be delivered after payment confirmation (please take into account that a transfer can take up to three business days book time. Orders will by cancelled automatically if your payment is not received within 10 days after the order is placed).

Bank Details: 

ABN-AMRO

Account name: Happy Hempy

IBAN: NL87ABNA0627179266

BIC (SWIFT): ABNANL2A

 

b) Payment via PayPal 


Delivery Terms


1. The seller is obliged to send the goods to the buyer within 30 days of the purchase, unless agreed otherwise, or if the product requires a longer delivery time.
2. If the goods are in stock, the order is dispatched in the shortest time possible.
3. If some of the goods or services ordered are not in stock, we inform the customer about the possibility of partial deliveries.
4. The goods are delivered to the customer along with an invoice (tax document) electronically via the email of the buyer.
5. We deliver our products to the customer from the address of our based in the Netherlands via the dutch post.


Shipping costs

 

All shipments are sent from the Netherlands and transported via the dutch post, PostNL.

Parcels are sent via the Track&Trace service which provides you with a code to track your order.

 

Shipping costs for Parcel Post:


 The Netherlands   5,85 €              Germany   9,00 €              Poland   19,25 €          
 Austria   14,00 €  Greece   26,50 €   Portugal   17,50 € 
 Belgium   8,75 €   Hungary   19,25 €   Romania    22,50 € 
 Bulgaria   25,00 €  Ireland    18,25 €   Slovenia    19,25 € 
 Czech Republic   16,50 €   Italy    14,75 €   Slovakia   16,50 €
 Denmark   14,00 €   Latvia    24,00 €   Spain    15,50 € 

 Estonia 

  25,00 €   Lithuania    24,00 €   Sweden    19,50 € 
 Finland   18,25 €   Luxembourg    11,50 €   United Kingdom    11,75 € 
 France   13,75 €   Monaco    14,50 €   Everywhere Else    25,00 € 

 

 

Shipping cost for jewelry: 3,50 €

 

We aim for a delivery within 10 working days of the date of the payment.You can track your package on www.postnl.nl in the section Track&Trace.

***100% eco-friendly packing. Thanks to an environmental-friendly tape with the special glue, the whole box can be recycled together with cardboard boxes. The boxes we use are made from recycled paper.***

 

Transfer of Ownership

 

1. The right of ownership passes from the seller to the purchaser from the moment of the payment of the full price as stated in the purchase agreement.
2. In the case of a claim by the purchaser of the goods or services, still under ownership of the seller, the seller reserves the right, to resolve the claim after a full payment for the object of the purchase agreement has been made.


Cancellation of the purchase agreement

 

1. The buyer has the right to cancel their order up until 24 hours after their purchase without any cancellation fee.
2. The buyer is obliged to cancel the order by sending an email to the following email address: info@happyhempy.com
3. Once the shipment of goods has been dispatched, the purchaser is obliged to pay to the seller the packing and shipping cost. This applies even if the purchaser does not take over the ordered goods.


Contractual penalty

 

1. The seller reserves the right to apply a contractual penalty of the amount of 20 € in case, when the purchase agreement has been made, which the purchaser did not cancel and did not take over the goods from carrier and the goods were returned back to the seller.
2. This contractual penalty covers the transportation costs and other costs associated with the non-compliance to the purchase agreement.


Right of Withdrawal without any reason

 

1. After purchasing the products, the customer has the possibility to withdraw from the agreement without stating any reason within 14 days of the reception of the goods.
2. In case the customer wants to use this right, he/she is obliged to send a written Form of Withdrawal by post to the address of our based no later than on the last day of the stated terms.
3. The customer is required, after the notification of the withdrawal, to post or personally deliver the subject of the agreement together with all the documentation, such as the original invoice, instructions and other documentation received with the goods, to the address of operation no later than 14 days from the date of the withdrawal. We recommend the purchaser to make a copy of the invoice and send the goods by registered insured shipment, because the seller is not responsible for any loss or damage.
4. Please, do not send the goods via ‘‘cash on delivery‘‘, as these goods will not be accepted.
5. The seller shall pay back the paid amount as soon as possible, but no later than within 14  days after the withdrawal. The seller, however, reserves the right not to refund the  money until the moment when the merchandise, together with the original invoice, are delivered to the seller.
6. The cost for the return of the merchandise must be covered by the customer.
7. Returned goods must include all labels and must be in the original, unused and undamaged condition. Garments must not have been washed! Otherwise, the withdrawal will not be accepted.
8. The possibility of returning the goods without any reason does not apply to goods made to the consumer's specific requests, such as length adjustments.
9. Please inform us about the reasons for the withdrawal so that we can continue to improve our garments and our services. Your opinion is crucial for us to improve the quality of our products. Thank you.


Exchange of goods

 

1. If, for some reason, you are not satisfied with your purchase, we offer you the possibility to exchange goods within 14 days of receipt. These goods can be exchanged by mutual agreement with us and after we receive the merchandise at the address of our based, which can be found in the contact information. It is also necessary to attach a completed Form for the Exchange of goods.
2. The goods must include all lables and must be in their origina, unused and undemaged condition. Garments must not have been washed. Otherwise, the exchange will not be possible.
3. The exchange of goods applies to the color, size or type of the product.
4. Exchanging the goods does not apply to goods made to the customer’s specific requests, such as length adjustments.
5. Exchanged goods must be sent in a registered parcel. The package must be sufficiently secured to protect them from any damage and insured up to the current value of the goods, because the seller is not responsible for any loss or damage during the  transport.
6. Please, do not send the goods via ‘‘cash on delivery‘‘, these goods will not be accepted.
7. Return shipping expenses are to be paid by the consumer. Happy Hempy will pay shipping expenses for outgoing exchanged goods.


The rights and obligations of the parties

 

1. The parties include the seller and purchaser
2. The purchaser is obliged to:

- take the ordered goods.

- pay the agreed price for the goods to the seller.
- check the integrity of the shipments.

3. The seller is obliged to:

- deliver the goods to the customer in the required quality, quantity and agreed price.

- send all the documents to the customer together with the goods and potential invoices and instructions.

 

Privacy Policy

 

1. The purchaser declares that their personal information has been provided voluntarily for the proper processing of the order.
2. The seller declares that they will not provide the purchaser’s personal information to a third party, except for the shipping company for the delivery of the goods or state authorities in case of an inspection.
3. The operator acquires the following personal information from the purchaser: title, name, address, address for delivery, telephone number, e-mail address.
4. Your provided personal data is processed for the proper delivery of your order.
5. Your personal data is kept private in our e-shop and can be removed from our database anytime at your request.


Final provisions

 

1. The seller reserves the right to change or add these General Terms and Conditions without prior notice to the purchaser. In the case of a change of these General Terms and Conditions, the purchasing process is managed through the General Terms and Conditions which were listed at the time the order was made and these are always available on the seller's website.
2. The integral part of these General Terms and Conditions also include the Return Policy.
3. When confirming an order, the customer is required to read the General Terms and Conditions and Return Policy, and to agree with their wording.
4. These General Terms and Conditions and Return Policy are available at the registered office of the company as well as published on the website of the e-shop.
5. These General Terms and Conditions and Return Policy will become valid as of the 18th of July 2014.



Return Policy of the online shop (e-shop)

Integral part of the General Terms and Conditions

 

1. The return is possible only for goods which were purchased from the seller and already are in the ownership of the customer. 

2. In case the ownership right has not passed from the seller to the purchaser, the latter, in accordance with the applicable legislation, can arrange the return only after full payment of the goods.

3. If the purchaser is a consumer (natural or legal person buying goods for personal use, with no intent to resell the goods), a 24 month warranty is provided for all goods, if not stated otherwise, while adhering to the Consumer Protection Act and the Civil Code. If the purchaser is not a consumer, a 12-month warranty is provided, adhering to the provisions of the Commercial Code. The warranty period begins on the date of reception of the goods from the shipping company or directly from the seller. 

4. The customer is obliged to make a claim immediately after finding defects.

5. Liability for defects shall not apply to the defects caused by the following:

- defects caused by mechanical damage to the product caused by the purchaser.

- mishandling, different than is specified in the instructions for use ( washing instruction, for example ).

- use of the goods in conditions which do not correspond to their moisture, chemical and mechanical effects.

- neglect of care and maintenance of the goods.

- damage of the goods to excessive load.

- use of the goods other than is specified in the documentation.

6. Liability for defects also excludes defects caused by natural disasters.

7. Liability for defects does not apply to the normal wear and tear of the goods (or its parts) caused by use. Shorter product life cannot be considered as a defect and cannot be returned.

8. If you want to use the right of return, please contact us in advance.

9. Returned goods must be sent to our address of service shown below (preferably after an agreement with us) but we do not accept cash on delivery. Returned goods must be sent in a registered parcel. The package must be sufficiently secured against damage and insured up to the current value of the goods, because the seller is not responsible for any loss or damage during the transportation. A copy of the invoice and the completed Complaint form must also be sent with the package. The return has to be sent only in writing (by mail) or in person (not by e-mail).

10. The seller must confirm the reception of the return and inform the purchaser about the following proceeding. The date of return is considered to be the date of reception of the returned form to the seller. Confirmation about the settlement of the return will be sent in writing.

11. The seller is obliged to determine the return method immediately, usually within 3 days from the date of reception of the form to the seller. The return process cannot take more than 30 days from the date of complaint. After this 30 day-period the purchaser is entitled to withdrawal and will be refunded the full amount for the goods or the right to exchange for new goods at the same price.

12. The rights of the purchaser in the course of the processing of the return:

- when it is possible to correct the defect, the purchaser has the right to request a professional and timely correction. It is the seller who will decide the method of reparation.

- in case the defect is irreparable to the point that it prevents the proper use of the goods, the customer has the right to either exchange products or withdraw and get a refund.

- the return is considered to be resolved after the complaint procedure is closed, either after handing over the returned goods, exchanging the goods, refund of the purchase price or justified refusal of return.

13. The package should be checked upon reception of the goods (according to the instructions), because the goods could be demaged durig the transportation.

14. The Return Policy is an integral part of the General Terms and Conditions and the seller has the right to change or add items to this Return Policy without prior notice to the purchaser. In case of a change of this Return Policy, the process of purchasing is manage through the Return Policy which was listed at the time the order was made and these are always available on the seller's webside.

15. Please, send the returned goods to our address of based:

Happy Hempy

Gieltjesdorp 23

Kockengen 3628EK

Netherlands 

 

 


 

 

 

 

 

 

 

 

 

 

 

 

 

 


 

 

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