Return Policy

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Return Policy of the online shop (e-shop)

Integral part of the General Terms and Conditions

 

1. The return is possible only for goods which were purchased from the seller and already are in the ownership of the customer. 
2. In case the ownership right has not passed from the seller to the purchaser, the latter, in accordance with the applicable legislation, can arrange the return only after full payment of the goods.
3. If the purchaser is a consumer (natural or legal person buying goods for personal use, with no intent to resell the goods), a 24 month warranty is provided for all goods, if not stated otherwise, while adhering to the Consumer Protection Act and the Civil Code. If the purchaser is not a consumer, a 12-month warranty is provided, adhering to the provisions of the Commercial Code. The warranty period begins on the date of reception of the goods from the shipping company or directly from the seller. 
4. The customer is obliged to make a claim immediately after finding defects.
5. Liability for defects shall not apply to the defects caused by the following:

- defects caused by mechanical damage to the product caused by the purchaser,

- mishandling, different than is specified in the instructions for use ( washing instruction, for example ),

- use of the goods in conditions which do not correspond to their moisture, chemical and mechanical effects,

- neglect of care and maintenance of the goods,

- damage of the goods to excessive load,

- use of the goods other than is specified in the documentation,

6. Liability for defects also excludes defects caused by natural disasters.

7. Liability for defects does not apply to the normal wear and tear of the goods (or its parts) caused by use. Shorter product life cannot be considered as a defect and cannot be returned.

8. If you want to use the right of return, please contact us in advance.

9. Returned goods must be sent to our address of service shown below (preferably after an agreement with us) but we do not accept cash on delivery. Returned goods must be sent in a registered parcel. The package must be sufficiently secured against damage and insured up to the current value of the goods, because the seller is not responsible for any loss or damage during the transportation. A copy of the invoice and the completed Complaint form must also be sent with the package. The return has to be sent only in writing (by mail) or in person.

10. The seller must confirm the reception of the return and inform the purchaser about the following proceeding. The date of return is considered to be the date of reception of the returned form to the seller. Confirmation about the settlement of the return will be sent in writing.

11. The seller is obliged to determine the return method immediately, usually within 3 days from the date of reception of the form to the seller. The return process cannot take more than 30 days from the date of complaint. After this 30 day-period the purchaser is entitled to withdrawal and will be refunded the full amount for the goods or the right to exchange for new goods at the same price. 

12. The rights of the purchaser in the course of the processing of the return:

- when it is possible to correct the defect, the purchaser has the right to request a professional and timely correction. It is the seller who will decide the method of reparation.

- in case the defect is irreparable to the point that it prevents the proper use of the goods, the customer has the right to either exchange products or withdraw and get a refund.

- the return is considered to be resolved after the complaint procedure is closed, either after handing over the returned goods, exchanging the goods, refund of the purchase price or justified refusal of return.

13. The package should be checked upon reception of the goods (according to the instructions), because the goods could be demaged durig the transportation.

14. The Return Policy is an integral part of the General Terms and Conditions and the seller has the right to change or add items to this Return Policy without prior notice to the purchaser. In case of a change of this Return Policy, the process of purchasing is manage through the Return Policy which was listed at the time the order was made and these are always available on the seller's webside.

15. Please, send the returned goods to our address of based:

Happy Hempy

Gieltjesdorp 23

Kockengen 3628EK

Netherlands 

 

 

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