Exchange of Goods

Home Payment & Shipping Exchange of Goods

1. If, for some reason, you are not satisfied with your purchase, we offer you the possibility to exchange goods within 14 days of receipt. These goods can be exchanged by mutual agreement with us and after we receive the merchandise at the address of our based, which can be found in the contact information. It is also necessary to attach a completed Form for the Exchange of goods.
2. The goods must include all lables and must be in their origina, unused and undemaged condition. Garments must not have been washed. Otherwise, the exchange will not be possible.
3. The exchange of goods applies to the color, size or type of the product.
4. Exchanging the goods does not apply to goods made to the customer’s specific requests, such as length adjustments.
5. Exchanged goods must be sent in a registered parcel. The package must be sufficiently secured to protect them from any damage and insured up to the current value of the goods, because the seller is not responsible for any loss or damage during the  transport.
6. Please, do not send the goods via ‘‘cash on delivery‘‘, these goods will not be accepted.
7. Return shipping expenses are to be paid by the consumer. Happy Hempy will pay shipping expenses for outgoing exchanged goods.

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